In the following paragraphs
Delivery means the process of Shipping from us to you.
Dispatch means when your order leaves our factory.
Post Office - Air Mail Parcel Post
with parcel ID Number and our Insurance.
Approx time from Ordering to Arrival: minimum is 2 weeks, maximum is approximately 5 weeks. We do our best but this is not always possible because of periodic demand peaks, out-of-stock items and uncommon orders it might take longer. The ID Number of your parcel can be used to trace your parcel ONLY after it enters your country, it can not be used to locate your parcel before it enters your country. Entering the Tracking ID into the tracking page of your Country's Post Office website will report that your parcel has crossed the border or not. Only after a period of 5 weeks can we launch an investigation to locate late arriving parcels. Parcels with proof of delivery via Tracking data to an Apartment block will not be insured if person signing upon delivery is not the customer.
with tracking number and our Insurance.
Approx time from Ordering to Arrival: minimum is 3 days. We do our best but this is not always possible. Because of periodic demand peaks, out-of-stock items and uncommon orders it might take longer. We use FedEx, UPS or DHL. Your shipment has a Tracking number which is used to track and trace your parcel. Normally the Express Courier say they will deliver within 3 to 6 working days after we dispatch, provided Customs don't hold the shipment over. Express Courier shipping is not available for low value items like covers and parts. Parcels with proof of delivery via Tracking data to an Apartment block will not be insured if person signing upon delivery is not the customer.
we do not know what your Government will charge you for Duty or Tax. If you are concerned about import costs you should discover Duty and Tax here >
[ LINK ]
Or contact your Government's Customs Office if you have questions about possible Customs charges that may be applied to your order. Guitar pickups have a Customs Commodity classification of "Parts and accessories for amplified musical instruments" with a harmonized Tariff code of 9209.94.00. Regardless, the Express Courier is bound to perform a formal Customs Entry and import duty and/or VAT may be applied. We have obligations under International Law so please don't ask us to declare your order as a gift as that is a criminal offense.
Express Courier and Customs:
in some countries (ie Spain and some others) the Express Courier will charge you for attendance to Customs Clearance. You can avoid this charge if you attend to Customs Clearance yourself, but you must tell the Express Courier before the parcel arrives. We attach an official "Commercial Invoice" (special Customs document) to each parcel to facilitate Customs Clearance. A copy is in >Members Area >Message Bank.
Undelivered / Returned Parcels:
If the parcel is returned to us undelivered and you want it reshipped you have to pay a second shipping charge. If the customer wants to abandon the order refer to Order Cancellations above.
Express Courier Tracking number:
A Shipping Notification is emailed to you at time of dispatch which includes either your Express Courier Tracking number and Express Courier Internet tracking site or your Post Office mail Tracking number. You can discover local Express Courier contact details from your Shipping Notification:
We ship in good faith using a trusted express courier (FedEx) or Post Office. Very occasionally shipments are delayed because the courier occasionally encounters delays at peak periods like Christmas etc and Post Offices have erratic delivery speeds. We will not be held accountable or responsible for late arrival however we will do our best to help locate the parcel and have it delivered.